Privacy Policy
Last Updated: January 9, 2026
Overview
This Privacy Policy explains how Roost Affordable ("Roost," "we," "our," or "us") collects, uses, shares, and protects personal information when you use our website and eligibility tools.
Roost provides informational tools designed to help users explore housing options, including income restricted and affordable housing. Roost does not own or operate housing communities and does not make final eligibility or leasing decisions.
Information We Collect
We collect information you provide directly, including:
- Name, email address, phone number
- Household size and composition
- Income related information and eligibility responses
- Location or housing preferences
- Information submitted through eligibility tools or inquiry forms
We may also collect technical and usage information automatically, including:
- Device and browser type
- IP address
- Pages viewed and interactions with the site
How We Use Information
We use personal information to:
- Provide eligibility guidance and housing matching tools
- Connect users with housing providers based on their inputs
- Respond to inquiries and communicate with users
- Improve platform performance and user experience
- Maintain security, compliance, and platform integrity
Roost does not use personal information to make automated housing decisions or determinations.
Sharing of Information
Roost may share personal information with:
- Property owners and management companies when users request housing information or submit inquiries
- Service providers that support platform operations, hosting, analytics, or communications
Roost does not sell personal information.
All third parties are authorized to use information only as necessary to provide services to Roost or respond to user initiated housing inquiries.
Third Party Services and Data Processing
Roost uses cloud based service providers to operate and maintain the platform. Personal information may be processed and stored in the United States by trusted third party processors under contractual confidentiality and security obligations.
Data Security
Roost uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only as long as necessary to fulfill its intended purpose, support housing inquiries, meet operational needs, or comply with legal obligations.
Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction or deletion of your personal information
- Object to or limit certain uses of your information
To exercise these rights, please contact us.
Washington and California Residents
Residents of Washington and California may have additional rights under applicable privacy laws, including rights to access, delete, and limit certain processing of personal information. Roost honors these rights in accordance with applicable law.
Children's Privacy
Roost is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
Contact
For privacy related questions or requests, please contact us.